Support Plans
Flexible IT support at the level you need.
Support Plans

With the complexity of computer networks and technology today, it can be difficult for businesses to determine the best way to maintain and support their IT needs.

Signet Technology’s IT professionals will help you choose the plan that’s best for your business, based on your budget, the complexity of your network, your company’s goals and your employees’ needs.

Three support plans provide IT solutions tailored for your company.

On-Demand Support
Fees are based on an hourly rate — without long-term commitments or contracts to sign.
When any network or technology issue arises, simply call our main number, and we’ll schedule an appointment to resolve the problem as soon as possible.
This option works best for companies that have a dedicated IT administrator or staff, but still need support for more in-depth projects or a particular application.
Dedicated Support
This prepaid service model provides the same service as on-demand support, but in block hours of time and in increments starting at 10 hours.
You will receive discounted rates, decreased minimum service times, no travel charges within a 20-mile radius of our office and guaranteed response times.
Block hours offers your company the flexibly and discretion of utilizing your hours without concern about the cost of a service call.
This plan is especially suited for large projects, such as a company-wide application or server upgrade.
Continuous Support
This plan is the most cost-effective and helps you in budgeting your yearly technology costs.
You pay a monthly hourly fee, which gives your company a higher discounted rate than a block-of-hours plan, account balance rollovers to the next month and overages conveniently billed at the same rate structure.
Your monthly plan will be tailored to the unique needs of your business, ensuring that all of your periodic technology issues are addressed.
This plan also provides a quarterly report card of your network’s health.
* Hourly rates for each plan increase for services provided after hours and during weekends and holidays.
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Client Testimonial

“Signet Technology has been our trusted IT partner for many years, and we are more than satisfied with their skill and service. Over the years we have tried many different IT vendors, but Signet has clearly been the best — always incredibly responsive and professional. They translate technical problems and issues into plain language that we can understand, rather than confusing us with complicated jargon. They make our success their priority and are very good at understanding our needs and offering practical, affordable solutions.”

Andrew J. Cutler, MD — CEO and Chief Medical Officer, Florida Clinical Research Center LLC
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